One of the great joys of working as a consultant for Eclectic / Maxima is helping them to grow using the technology and skills that we provide. Sometimes it is the simpler things like basic processes.
One particular customer when we first engaged with them had a poor history of doing change control and impact analysis. I’m pleased to say that they are much better now that they used to be, however I did have a big grin when I read the following e-mail:
I think we’ve come full circle as the only change we’re making here is to reverse the latest change we made.
The smile was not so much on the content of the e-mail; but the fact that the impact of the change had been analysed and the specification of the change had been attached to the e-mail.