Yahoo Support is Improving

I have started to have lots of issues whith the Yahoo toolbar for Firefox.

As a travelling consultant who regularly flits between home, office and multiple client sites and multiple PC’s at each site it is a boon to be able to access my bookmarks especially at any PC I use. For YEARS I have been using the Yahoo Bookmarks service, and since it was launched I have been using the Yahoo Companion or Yahoo Toolbar.

Recently it has stopped showing me my buttons on the toolbar:

As you can see, the “mail” alert is there and it tells me the correct number of unread messages so I know that I am correctly logged in.

The only resolution is to log out of Yahoo completely:

This then gives you the “default” guest user buttons.

I can then log back in and I get “my buttons back.

I have had raised this with Yahoo support and have to date only had stock answers to problems that I don’t have.

Yes I know how to log in.

Yes I know how to customise the buttons.

Yes I know that I have to be logged in to see my buttons.

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As to my other problem that the bookmarks shown in the toolbar and the bookmarks shown at bookmarks.yahoo.com being out of sync, they claim to have re-synchronised them butI have yet to see a difference.

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Upshot is I am now actively looking for altrnatives, deli.cio.us will do my bookmarks, but I can never remember the spelling and punctuation. Google go a browser sync addin that may also work. I hate having to do this as there is also a Yahoo Toolbar for IE that I can use on the rare occasion I stray from Firefox. I mostly hate doing this as I know that Yahoo Toolbar fits my needs exactly, if only it &^%*^&%$ worke !

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Update, I got a response from a “real” person. Jimmy was veryhelpful, he had read the notes, understood the problem and had useful suggestions. None of them worked but I’m sure he is not finished.

I was intreagued by the signature on the e-mail:

CONFIDENTIALITY NOTICE: This email and any attachment is confidential and may be legally privileged. It is intended for the named recipient only.