Dell Tech Support Woes

I bought a Dell Inspiron Mini 10 in October directly from Dell via the Dell Outlet.
After the usual few days it took to get all the service packs and fixes etc onto it I noticed that the screen resolution was incorrect. The screen has a maximum physical resolution of 1024×600. The properties only listed 1024×768.
When you used the laptop you were missing the bottom 168 pixels worth of screen. The desktop did not scroll. It was still usable, press the start button on the keyboard and the menu appeared, you just couldn’t see the task bar.
If I used the screen magnifier and dragged the mouse off the bottom of the screen, the magnifier showed me the area off the bottom of the screen (the missing 168 pixels worth).